FAQ

The Ins And Outs of How We Do Business

Frequently Asked Questions

Do you bring cleaning supplies and equipment?


Yes we do! Don't worry about restocking cleaning supplies, we've got you covered.




Do you charge by the hour or by the job?


Great question! We charge by the job. We give you a quote and we stick to it. You don't have to wonder how much you'll pay for each recurring cleaning, because it'll always be the same price.




When do I pay for service?


At the time of service. You can leave a check on the counter or we can charge your credit card the day of cleaning.




What if I'm not satisfied?


Our work is 100% guaranteed. If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas. If we cannot satisfy you a refund will be offered in most instances and the relationship will be permanently terminated.




Do I have to be home during service?


No. Most of our clients give us a key and their alarm code. Our employees are carefully screened and trained.




What if I need some extra tasks or services?


We can do what you want! Just contact us the day before to make your special requests and we will quote you a price for the additional time. Ovens, fridge, laundry? Yes!




Will the same person clean my house every time?


Yes, we do our very best to give you the same cleaning technician each time. However, if your regular cleaning tech can't make it for some reason we will contact you ahead of time to let you know.




Why are some other cleaning services cheaper than yours?


The truth is if you think a professional is expensive wait till you hire an amateur. The underground market seems less expensive on the surface but in the long run it really isn’t. What is your time worth? Cheaper services generally require you to find your housekeeper, verify their background, train them, and provide all the supplies for cleaning. You have to manage, supervise, and pay their payroll taxes despite their claim that they are an “independent contractor” (the IRS almost never agrees therefore you are liable for all federal withholding taxes and labor law compliance). The “savings” is not worth the risk. With K&J Cleaning you are receiving a premium, insured, tax-compliant service. Each of our employees is thoroughly trained and screened.





Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

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Cancellation Policy

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Satisfaction Guarantee

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Billing & Pricing

Find The Best Package For Your Budget

Payment

Payment is due at the time of service. We accept cash, check, and credit/debit cards.

Please contact the office before your first cleaning to set up your card information if you choose to pay by card. Your card will be charged the day of your scheduled cleaning. 

Cancellation and Access Policy

We will assess a 50% fee if you cancel with less than 24 hours notice. 

We must assess a 50% fee when you fail to leave access to your home or office the day of service. There are no exceptions after the first incident.

Tipping

Tipping is greatly appreciated but not required. A suggested tipping range is 10-15%. Contact our office if you wish to add tipping to your credit card payments.

Rate Increases

We reserve the right to increase our rates at any time. You will be given advance notice of a price increase. 

Satisfaction Guarantee

Our work is 100% guaranteed.  If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas.  If we cannot satisfy you a refund will be offered in most instances and the relationship will be permanently terminated.